Aztec Performance Ltd - Consumer Terms of Sale

Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference.

1. Format of the Contract

These terms of sale apply to all goods supplied by Aztec Performance via www.aztecperformance.co.uk and www.superhids.co.uk. The website is governed by the following terms and conditions; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.
The contract is subject to your right of cancellation.
We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.
Aztec Performance Ltd may change these terms of sale without notice to you in relation to future sales.


2. Description and price of the goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on: 01462 488244.
Every effort is made to ensure that prices shown on www.aztecperformance.co.uk and www.superhids.co.uk are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:
Placing a new order at the correct price for those goods;
Cancelling the whole of your order; or
Cancelling your order for the miss-priced goods and reconfirm your order for the correctly priced goods.
If you do not choose one of the 3 available options within 7 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.
If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.
If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method.
The price of an item does not include the delivery charge, which will depend on the on the item and your location.


3. Payment

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery; if payment fails your order will be cancelled.
There will be no delivery until clear funds have been received.


4. Delivery

Delivery will be made to the address specified when you complete your order.
Should you want to change the shipping address after the goods have dispatched from us a charge of £10 will be required (a redirection approval is subject to your order and account status).
Orders placed before 2.00pm (unless specified) on a working day will be processed that day and will be delivered as per your request, providing further security checks are not required and all goods are available. (A working day is any day other than weekends and Bank or other Public Holidays.)
If delivery cannot be made to your address for reasons under Aztec Performance’s security policies you will be informed as soon as possible.
If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Aztec Performance will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to Aztec Performance. If you fail to return the goods to Aztec Performance, we reserve the right to deduct any costs incurred by retrieving the goods from you.
We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Aztec Performance will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this even, Aztec Performance will inform you of any delay as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.


5. Refund policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.


6. Warranty

All new goods supplied by Aztec Performance have a 12 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Returns procedure.
Please note that the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or Supplier’s instructions, or any alteration or repair carried out without the Aztec Performance prior written approval. The warranty covers manufacturing defects only.


7. Faulty Product

If you receive goods that are faulty or incomplete on arrival you must notify us within 7 working days of receipt of the item. The good should be returned to us in line with our returns policy.
If the goods are less than 28 days old you have the option of a refund or direct replacement.
If the good are over 28 days old we will test the product for the fault. If the faulty is verified we will:

1. Try to repair the item
2. If we are unable to repair we will replace with the same item
3. If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.2 Products Dead On Arrival

In the unlikely even of you receiving goods that do not work upon arrival with you, you must notify us within 7 working days. The good should be returned to us in line with our returns policy.
Once we have received the goods back at Aztec Performance we will test the product for the fault. If the fault is verified we will either:

1. Replace with the same item
2. Refund in line with our refund policy
3. If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.3 Products Damaged On Arrival

In the unlikely even of you receiving a damaged product you should notify us in writing via email within 7 days.
The good should be returned to us in line with our returns instructions.
Once we have received the goods back at Aztec Performance we will test the product for the fault. If the fault is verified we will either:

1. Replace with the same item
2. Refund in line with our refund policy
3. If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.4 Wrong Item Delivered

If, by mistake we supply you with the incorrect item you must notify us within 7 working days. The good should be returned to us in line with our returns policy.
Once we have received the goods back at Aztec Performance we will confirm that it is in fact an incorrect item and either:

1. Replace with the correct item
2. Refund in line with our refund policy

7.5 Item not Required

If you wish to return an unwanted product in line with The Distance Selling Regulation you must notify us in writing via email within 7 working days of receiving the product.
The good should be returned to us in line with our returns policy.
You will be responsible for returning the goods to Aztec Performance at your own cost; you will be credited for the goods within 30 days of notifying Aztec Performance of the cancellation.

7.6 Extra Items Delivered

If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns policy.
If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

7.7 Ex. display stock, Grade A, Grade B and Used stock

Wherever possible, previously used goods will be highlighted as being so, on the website at the time you place your order. All Used Goods supplied by the Supplier are warranted free from defects for 90 days from the date of supply (unless otherwise stated). Grade B stock carries a 30 day warranty. This warranty does not affect your statutory rights as a consumer. If Used Goods develop a defect during the 90 day warranty period, you should follow the Aztec Performance Returns procedure. In the event of a valid claim for a defect in the Used Goods is made, Aztec Performance will either:

1. Replace those Used Good(s), if we have available the same Used Goods(s) at the same price;
2. Repair the Used Good(s); or
3. Refund or re-credit you the sum you have paid for the relevant Used Good(s) within 30 days of the date that the relevant Used Good(s) are returned in accordance with the Aztec Performance Returns procedure.

8. Limitation of Liability

Aztec Performance will not be liable to you for any loss or damage in circumstances where:
There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
Such loss or damage is not a reasonably foreseeable result of any such breach;
Any increase in loss or damage resulting from breach by you of any term of this contract.
Nothing in these conditions excludes or limits the liability of the Aztec Performance for death or personal injury caused by our negligence or fraudulent misrepresentation.



9. Data Protection

Aztec Performance will take all reasonable precautions to keep the details of your order and payment secure but unless Aztec Performance is negligent, we will not be liable for unauthorised access to information supplied by you.  You will be automatically added to our own monthly newsletter list, containing the latest news and offers from Aztec Performance.  You can opt out by either sending an email to aztecperformance@gmail.com or by the link at the bottom of the newsletter.  These details will not be shared with any 3rd parties.


10. Images

Product images are for illustrative purposes only and may differ from the actual product.


11. Governing Law and Jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.


12. Price Comparison Information/Price Promise

Aztec Performance regularly checks competitors’ prices to enhance your shopping experience. Aztec Performance accepts no responsibility for incorrect or incomplete information.
Aztec Performance does not accept responsibility for the content or services of any other websites which appear within the price comparison information displayed or for any goods purchased from such websites.
The price comparison information displayed is checked regularly and updated. You can check the accuracy of the data by visiting the sites referred to and should consider doing so in circumstances where price is a critical purchase factor.
Price Promise is against the exact same product, in stock and available for next day delivery by a VAT Registered UK Company. Prices must be published and product available to purchase online without the use of any discount codes. Price Match/Promise cannot be applied after the purchase has been made.


13. Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
During security checks we may ask for additional information or documentation to help support the data you supplied.


14. Our Agreement:

The following are terms of a legal agreement between you and Aztec Performance Ltd and its associated companies. By accessing, browsing and/or using any service advertised on this site and the server it’s hosted on, you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.


Disclaimer:

Although all attempts are made to provide accurate, current and reliable information, you should recognise the possibility that errors may exist in the information available on this Web site. Aztec Performance Ltd expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk.
Products advertised on this site may be modified or discontinued without prior notice. Prices for products are subject to change without prior notice.


Return Policy

We know that you will be pleased with your purchases from Aztec Performance Ltd. However, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
Open-Box Items (Used)
Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received Aztec Performance, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations. (The Distance Selling Regulations do not apply to at work customers or our Business customers)


Contact

Aztec Performance Ltd
Devonshire Business Centre
Works Road
Letchworth Garden City
Hertfordshire
SG6 1GJ

Registered Office:
PO Box 501
The Nexus Building
Broadway
Letchworth Garden City
Herts
SG6 9BL

Company No. 07002785
VAT Reg: 978180673

Tel: 01462 488244